Refund policy

 

At Alza Jewels, owned and operated by ALZA TRADING LLC FZ, we take great pride in the quality of our craftsmanship and carefully inspect each piece before delivery.

• Refunds or exchanges are available only in the case of a confirmed manufacturing fault.

• Items must be returned in their original condition and packaging, along with any certificates provided.

• Customized, engraved, or altered items are not eligible for refund or exchange.

• Approved refunds will be processed to your original payment method within 7–10 business days after inspection.

To report a manufacturing issue, please contact us at customer@alzajewelry.com before sending back any items.